Provide better service

We have a power outage since 4pm today. I came from work after 5 when I was advised that we have no power. I have called and the request was logged, I have received messages. Four hours later and still no assistance. We are in a community where people are disadvantaged and cannot just purchase a take away meal. We have destitute children and old people in our community. I have after almost 4 hours sent an smswhere I was advised that technicians have been dispatched, yet no one has been visible as yet. The service received is absolutely disappointing.