Power Outage 48hrs

I have logged a fault with the City of Cape Town Municipality on 11/06/2020 advising them that there was no power in the area- i received a reference number of ***. The premises belongs to my parents and they have been informed earlier in the week that they were Covid-19 positive as they both work for the Health department. My father is diabetic and his medication needs to be refrigerated at all times. The power came back on as of the same day, however the power went out again and I made calls which were basically dead ends. On the 12th which was the day after, power went out again around 6am and I reported a fault AGAIN to the municipality. This morning I sent them an email AGAIN their response was, I quote "Good morning - Please speak to your ward Councillor as there is nothing from our side we can do" I feel that just because its a BLACK area, our services are not that essential as compared to other areas but we pay our rates every month - to my understanding ELECTRICITY is an essential to every citizen of South Africa. Its been over 48hrs since we had no power and we are being told to speak to our councilor whom we don't even know. Just worried about the health of my parents.