Pothole claim

Submitted claim for accident caused by pothole on 15 August 2015. Submitted wheel report stating that the wheel was not repairable as well as 3 seperate quotes for replacement. Also submitted pictures and evidence of the pothole and damage caused. Obtained acknowledgement of claim as well as feedback from Mr Adams on 2 October stating that the report was in hand and that I would receive a response the following week. I have followed up weekly since then and have not had a single reply.