Positive Service Review: Exceptional Assistance - Kuils River Depot, City of Cape Town

City of Cape Town,

Since lodging my Service Request with the City of Cape Town on April 07 2025, I unfortunately experienced a rather frustrating journey – being redirected from one Department to another, trying to connect the dots between different Divisions and being issued with multiple Reference Numbers, along with a list of contact details for the Kuils River Depot, with little clarity regarding its internal operations...

...and all of the chaos and crisis took a change the moment I got in touch with the Kuils River Depot. I was warmly welcomed and assisted by one of its Members of Staff, Stanley Booysen, who was friendly, courteous and genuinely eager to help. He attended to my concerns to the best of his ability and demonstrated commendable professionalism Following this, I was fortunate to be assisted by Daniel Benjamin Williams, who introduced himself clearly and took immediate ownership of the matter. He provided me with a comprehensive step-by-step explanation of the process, ensuring I fully understood what to expect from start to finish. His clear communication, knowledge and attentiveness made all the difference.

It is this kind of exceptional customer service – professional, empathetic and solution-focused, yet kind, pleasant and respectful – that restores trust in services rendered by local authorities. I am confident that, all thanks to the efforts of Daniel Benjamin Williams and his colleagues, the matter will be resolved by Friday, June 13 2025.

I would like to extend my sincere gratitude to both Members of Staff of the City of Cape Town, Stanley Booysen and especially Daniel Benjamin Williams, for going above and beyond.

Gentlemen, your dedication to service excellence surely did not go unnoticed today!

With my warm regards and every good wish, Tyrone Linroy Proud Citizen