Poor Service regarding Refuse Bins

I have contacted the City of Cape Town's contact centre number-*** on several occasions only to be passed from one department to another. I have moved into a new development called the Thembilithle Housing Project in Pelican Park on the 5th November 2015. I am the only Homeowner that have not received a Municipal Refuse Bin in that Development scheme and when I contact our ward councillors office regarding this they respond by saying that they too have contacted the City of Cape Town and put in a request for the Depot to deliver the Municipal Bins to my home. Now here is where MY DILEMMA COMES IN, THE 'SO-CALLED DEPOT' DELIVERS THE BINS WHEN ONE IS WORKING AND IF ONE IS NOT AT YOUR HOME THEY JUST DONT BOTHER TO CONTACT YOU OR CALL YOU TO FIND OUT WHERE THEY CAN LEAVE IT OR EVEN ASK YOUR NEIGHBOUR. SO GUYS I AM STILL SITTING WITHOUT A BIN AND THE REFUSE IS PILING UP! I AM ALSO A SOUTH AFRICAN CITIZEN AND DESERVE THE SAME RESPECT AS ANYONE ELSE BECAUSE AT LEAST I AM CONTRIBUTING TO THE ECONOMY BY WORKING. I AM VERY VERY VERY ANGRY AND DISSAPOINTED AND PERSONALLY FEEL THAT I HAVE BEEN TREATED UNFAIRLY. I HOPE THIS COMPLAINT WILL REACH SOMEONE AND ACTION WILL BE TAKEN!!!