Poor service from Water Dept at City of Cape Town

What a bad service. I logged a service request on Thursday 27/05/2021 I have not recieved feedback today regarding my request. When I check online, my request is marked as completed but no one has contacted me and my problem is not fixed still. I finally called today, and I am told the team came on Friday but couldn't fix the water leak at stop**** because it is a private property. This stop**** is situated in the pavement outside my yard. Nevertheless, I can understand any reason for not fixing the problem, but lack consultation or rather providing feedback was just uncalled for. While I sat patiently for 5 days without access to water, that is just undignified. I pay my rates and taxes religiously and this poor service is what I deserve. Its appalling really. The worse was when I called this morning, this guy asked me if I I switched off water pressure? Really now, was a supposed to leave the water gushing out for 5 days? My basic human right was violated here.