poor service from the CITY OF CAPE TOWN accountS department

Ever since I got an account with the city of cape town in October 2018, I never had joy at all. I am complaining every month. I just received a statement with incorrect information. When I send emails they ignore them. They respond once and when I make a follow up on their responses they decide not to reply. I am really not satisfied with their accounts department. To get things sorted I always have to go to the municipal office. The contact centre also does not get it every time I call them. The service of the account department is very poor and I am hoping that this will give them a wake up call.