Poor service from the City Of Cape Town

I am writing this email with a very heavy heart and deeply upset and the appalling poor service we have been subjected to as tax paying and law abiding citizens. We have been without water since the 7th of August, in the prior days it was an on and off situation but we thought it was the case with all our neighbors but when I visited the strand municipality it turns out that was not the case. We have an issue with our water meter, it is completely blank. I have called and visited the municipal offices several times ,cases have been logged and escalated on the system but no one has come to fix the meter.

This is a last resort to sort this issue out and as a result if its not fixed by tomorrow I will have no option but to connect it *******ly because I have a new born baby and with the current Corona virus pandemic water is an essential need. Please see below our details and the reference numbers issued for this problem since the 7th.

I hope this email will be attended to with outpost urgency because there was never a person sent to check the problem, the elections are upon us I would hate to think that we are only important when our votes are needed.