Poor service from Eskom Municipality

I live in Makhaza 33 section and a pole burnt down Sunday 19:15 it was reported by myself and up until today (Wednesday) no one is fixing the problem i have been wasting my airtime and calling non stop all i get is that they have fixed the error and that they have resolved they matter but still we have no electricity its so sad how black communities are suffering from not getting service delivery if Eskom is using private companies why dont they check their credentials and if they are capable of fixing anything, i am working from home and i might get unpaids because of this nonsense i am so irrate right now. Their service is disgusting