Poor service from Cape Town Municipality

We reside in Gordon's Bay which falls under Cape Town Municipality. We have app**** for approval to erect a simple porch roof (carport type) at our home in a retirement village in November last year. It has been approved by the home owners' association prior to that. Having sent in all the necessary documentation, we are still waiting for approval to allow the company who will erect it, to start building. It is now March and we still haven't heard anything!