POOR SERVICE DELIVERY FROM VEHICLE LICENCE RENEWAL DEPT CITY OF CT

I app**** online for 3 new licence disks for my vehicles on 8th July, 2019. The person at the call centre dealing with this is J Daniel. Here is some of the requests by him/her: Dear Customer, Thank you for contacting the City of Cape Town.Your Motor Vehicle Licence Renewal has been approved for the following vehicles:(not supp**** for publication purposes) The total amount due is: R1,440.00 When you make payment, please use the following reference number *** The payment must be made before the 22.07.2019. 26th August, 2019 Dear Mr.......Thank you for contacting the City of Cape Town. Please be advised that your licence discs CA.........., CA.........,CA........ was posted on the 08.07.2019 to your address. Please be advised that you we do require a signed letter from the proxy and a clear copy of the ID to request for a reprint of the licence disc. Kind regards, J.Daniels Our response sent back the same day 26th August, 2019 Hi J Daniels,Herewith proxy letter and my ID as requested. MJ Schamrel 28th Aug:Dear Customer, Thank you for contacting the City of Cape Town. Please be advised that we do require a signed letter from the proxy requesting change of address and the requesting for reprints of the licence discs. To update our records we will need the following: • Registered proxy/rep ID • Completed and signed NCP form • CK Documents Proof of address for the street and postal address in the Company Name. a bank statement, municipal account. Regards Corporate Contact Centre My response: Good day, Where did I request a change of address? The message below requested a letter from the proxy holder and a copy of my ID which I did send. Herewith a copy of the proxy letter again and my ID. Please treat as urgent or hand to a team leader to expedite these disks. 30th August, 2019 email received from City of Ct Dear Customer, Thank you for contacting the City of Cape Town. Please be advised that the proxy of the company must confirm the registration details of the vehicle in the request for the reprint of the licence discs. Kind regards, J Daniels Dear J Daniels, Attached please find the revised proxy letter as requested.Please arrange for these disks soonest. Email dated 10th September from the same person Dear Customer, Thank you for contacting the City of Cape Town. Please be advised that the letter must be signed by the proxy of the company and a copy of the ID must be attached in order for our department to process your request, Kind regards, JDaniels Corporate Contact Centre My response Dear J Daniels, Herewith documents you require. Please, this has been dragging on for way too long now (8th July, 2019). Please see below where you asked for a copy of my ID which was sent and you are now asking for this again. I have still not yet received these disks and my vehicle drivers are being stopped by Traffic Dept all the time. I need my disks