Poor service delivery

Good day. I would like to express my utter disgust with the City of Cape Town municipality. My mom is a pensioner and they send her these exorbitant bills for water and electricity. They don’t bill what the meter says because their meter readers stopped taking readings long before the lockdown. So i have taken pictures of the meters, both the electricity and water meters. They have a sms system that don’t work. How is that for a City that works for you! Pathetic. I don’t have a problem paying the bill but i refuse to pay for something that’s not accurate. It is not the first time. Their service at the municipal buildings is pathetic. They condescending and arrogant. When you call you hold on for more than an hour.