Poor service delivery City of Cape Town

On 7 Jan I reported a water leak on behalf of my aged mom. As her property has a gate (unlocked) which baffles the water meter reader regarding access, we asked if they could move the reader to outside of the property. My mom and i had previously requested this on 6 separate occasions to no avail. Since no one attended to the leak i took my mom through to City of Cape Town municipality where the consultant relogged the request however suggested we get a plumber to fix the problem and send the paid bill to City of Cape Town for a refund. We phoned again on 14 Jan to say no one has attended to the leak or the moving of the meter. It is now 22 Jan and no one has attended to the leak or the moving of the meter. It is shocking service delivery