Poor service delivery

Dear City of Cape Town

I am finding it really hard to find the words to compile a message not *****ed by pure disappointment and anger.

I have logged a faulty water meter (diagnosis made by a private professional & our ward counsellor) on Thursday the 25th of July 2019. This faulty water meter has resulted in NO WATER! I have made numerous phone calls, emails, and promises of it being escalated has been made, BUT TO NO AVAIL. I am now entering the 6th day (144hours) with no water coming from my taps.

I am normally a very patient individual with regards to service delivery type situations as I understand the pressure you as a municipality is under. My empathy cup is now rather a bit depleted. I kindly wish that you see this and be proactive or at least communicate and give timelines. The 144 hours with no water is now infringing on the consumer rights act, as it is an installed, active and paid for service by me, the consumer.

Please do not ***** my love for this city any further.

Warm regards. Omega