Poor service at Civic Centre

After having paid my license disc on e-service before Aug 2020 (exp date), and repeatedly calling to check the progress thereof, was told on 29th of December that it had been posted on 24th of December. Now more than a month later, not having received it via post yet, I was told by a agent to physically come to Civic centre for a reprint. Waiting in a quee for almost 4 hours. Poor service.