Poor service at City of Cape Town Municipality

I reported a fault last night as I did not receive my water quota for the day ie 01 January 2020. Great inconvenience since I had guests over. The Call Centre agent that I spoke to last night called Lumka was very arrogant and dropped the call while I was busy speaking to her. She promised to SMS me the reference nr but I did not receive an SMS. By this evening no technician came out and again no water is available. I called again this evening and was told to wait for a technician. Was advised that there is no such thing as an emergency and there is no manager available. Pathetic service. I utilised the sms as well as the what's app number this evening. No response thus far. I was appalled by the lack of empathy. Meantime I have to go another evening without water while guests are still visting since it is holiday season. Totally unacceptable.