poor service

Resident from Fish Hoek ombudsman reference ***

Good day. I am so frustrated with the sewage department at the City of Cape Town as the matter I am struggling with is going on for 2 months. The sewage pipe from the council causes a blockage and in return blocks our sewage system resulting in the toilets to be blocked. The council is not helpful at all. I have referred this to the Ombudsman as well. I had countless communications to the council that remain unanswered even with senior management. I have records of all communications and people involved. I have warned them that I will go to social media and yet I had not had any response. My wife struggles with her chest due to the sewage smell and the toilets gets blocked consistently. I also have photos. Should the council not react immediately I will sue them for the health issues of my family and will also go on Facebook with photos. I have a wife and 3 small children and the response from the council is shocking. I will escalate this matter rapidly if necessary