Poor Service

Do you not have a heart?????

My parents who are elderly have been without electricity since the evening of the 30/08/2023. Ticket was logged and reference was received ***. I was told that the technicians will come out the next day. It is now the 01/09/2023 13:56 to be exact and no one has come out.

I sent an email yesterday 31/08/2023 to find out why no one has pitched, I then received a response from Jade Hawyn advising that their depots are inundated with active service request due to the recent weather and load shedding constraints. Sent yet another email today and no response was received.

My parents are elderly and reside in a dangerous area of Mitchell's Plain and for them to be in total darkness for this long is unbearable. Their food has gone off with the fridge and freezer being off. My mother injured herself whilst trying to get around the house in total darkness, they have no hot water and are unable to cook to sustain themselves due to no power.

Could you please please please do something about this.