Poor response and No Help Provided - Disgusting Service at High Cost

Requesting a copy of my Municipal Bill for July 2023. I recently wrote 4 emails to request a copy of my municipal bill for July 2023, as I needed to ensure that my payment is done in time. The City of Cape Town is efficient in sending you a bill, BUT not in replying to your emails. Not paying your bill,you run into the mentality of white people punishing the poor out there, as in the Apartheid system! I received a response 4 weeks later, with the POPI act thrown in my face and NO BILL in sight. How much is that for HELP!! The City of Cape Town may be running an effective Municipality, but DO **** for the citizen on the ground!! Change this, by changing the minds of teh people that interact with the citizens in the city! We need this yesterday!? I had enough!!