Please note that a request or query of this nature can take up to 6 months to complete

This is the reply I received re a water dispute "Please note that a request or query of this nature can take up to 6 months to complete." The dispute amounts to the fact that if the City did their job properly I would have known about the leak. I have sent the plumbers report and photos. I still continue to pay my monthly bills but due to circumstances NOT the disputed amount (R7000). Dunning charges amount to well over R1000 by now. Why does it take so long? The fully paid council workers doing the least amount of work once again! Sort it out!