Pathetic service, no service!!!

On the 26th of Feb, I logged a service request about a leak at my water meter. Only on the 5th of March, the inspector came out to my house to check what the problem is and where the fault lies, and said the water meter needs to be replaced and he is going to pass this service request onto the next person to handle. I've been phoning ever since, but still no one has come to replace my water meter. Is this the type of service we must just accept? All this water is being wasted and I am accountable for it. Pathetic non the less!!!