Pathetic service from the City of Cape town municipals offices

I am now fed up with this city of cape town. I had a water leak last year and then queried it with the parow municipality. I then completed a rebate form and only received 70% of the rebate which still left me with R15 000 in arrears. I was never in arrears and because of of i have endles issues with the city of cape town. I have drafted a mail to the mayor's office regarding my issius and it was referred to ws customers department and still waiting the outcome. They charged me R380 for disconnection fees but my water was never disconnected. Today i went to the Kuils river municipality to query the R380 and thebgirl that helped me did not know what to do and asked the guy nextbto her. I heard him saying that she must not still bother sending my query on because they are not going to look at that query still. Her answe was that she just want to send it on as if she is doing me a favour. Vrek man its my hard earnes money we talking about and how can i pay for something that did not take place. I had to make arrangements because of this and did so on the 16/10/2020 and still waitng the outcome of my query. Saturday when we bought electricity we then discovered that we got penalised because of our arrears amount even though an arrangement was in place. This is the city for you. They push you backwards and backwards till you have nothing. We all try to move forward but the city of cape town municipality just dont give a ****. I need resolution to all my queries asap and this was not of my own doing. When i heard about the underground leak i immediately phoned my insurance to fix the problem. Staff members of the water department came on my property in June last year to change my water meter because according to them there was a leak on the meter. Now if there was a leak on the meter why am i being held liable for that account and the arrears amount. They came on my property without informing me that they are coming to change the meter. I did not even know thereof. This is really pathetic how they treat our people and something must be done about it. Imagine how our elderly people in this City must feel that have the same problem. No man pathetic......