Pathetic service from City of Cape Town Municipality

We renewed and paid for our vehicle license online in August during the lockdown period given. We have still not received our new license disk. I have been trying endlessly to phone them and no-one answers the phone. They are also not responding to my e-mails. Their offices are all open but my husband has stood in the queues for hours just to have the door locked in his face because they close at 3:30. Their service is pathetic.