Pathetic service and non existant turn around time

On November 9, 2023, I submitted a request for the removal of two trees with reference number ***. Upon inquiry on February 9, 2024, I was informed by an agent that due to the Service Level Agreement (SLA) not being met, I should wait for three months before following up. Consequently, on February 9, 2024, I called again and was issued a new reference number, ***, marking an escalation since the SLA had been breached. Subsequently, on February 13, I received a call from a lady who indicated that an inspector would assess the trees and determine necessary actions. Despite this assurance, the escalation reference was marked as closed, even though no inspection had occurred. Upon a further inquiry on February 19, I spoke with Vuyo, who explained that he could only add a follow-up note to the initial reference number, as it remained open. Today, February 27, I contacted Zizipho, who mentioned the need for a new escalation, resulting in an additional reference number, as the previous escalation had been closed. I am deeply dismayed by the City's handling of my issue, especially considering the risk to my safety posed by one tree interfering with our electric fence, necessitated by multiple security breaches. Furthermore, the tree serves as a hiding spot for ********s due to its obstructive positioning. The other tree, situated by our driveway, continuously sheds leaves, and its resin has left stubborn marks on our cars. Despite efforts to clean up, the accumulation of leaves persists in our yard and on our vehicles. Additionally, the tree's roots have infiltrated our sewerage pipes, causing repeated overflow issues, prompting numerous calls to the City for assistance. I once again attach pictures of the trees in question and earnestly request the City's prompt attention to this matter, as it has now been four months since the initial request was lodged.