Pathetic Service

My garbage was not collected and I logged a call that same day - Thursday. I called back the Friday and I was told adamantly I must be patient, the turnaround time is 48 hours, fully knowing that Saturday is 48 hours and the only collect commercial waste then. I escalated the call on Sunday, called twice on Monday, called again on Tuesday and also on Wednesday. The lady who does the escalation (Michelle) promised everyday she will call me first thing in the morning, but I had to call her on Tue and Wed. Today again (Wed), the CC agent said that I am on her list to call me, but still no call from Michelle. I called some extra council help from my own town, but also no help there. I also said I am not going to pay and they said it cannot be done. So tomorrow my waste will be collected officially, while missing an entire week and paying for it. I spent almost 2 hours on the phone for nothing, don't know what I was expecting. What a wonderful country!