Pathetic service

On the 01/11/2019 Woke up past 3 the morning no power in the house, called Coct past 5 the morning to advised them of the fault, given a reference number *** till today 06/11/2019 still no power, when you call them to follow up you are told different stories worst of all the agent that assisted me today dropped the call ,the service that are providing is pathetic ,