Pathetic service

Since yesterday half past one, I have made numerous phone calls regarding our blocked drain that is overflowing in our front yard. Every time you use the toilet, the drain overflows. Every time you call you get asked for a reference number and get promised that a team will be sent but nothing happens. So our household has to drive to a nearby mall to use the toilets... think of petrol and phone costs and still no show. So furious with this pathetic municipality, why do one pay rates and taxes? And then you still get attitude from call centre agents arguing that the number you dialled worked when it did not.