Pathetic non-existent service at Parow Municipal Office

My son has been trying for 3 days now to register a vehicle on his name at the Parow Municipal Offices in Cape Town. On day 2, which was Friday 19 June, he was standing in a queue from 7:30 - 16:30. Ta few of them in the line got a numbered ticket and was told to come back on Monday 22 June. He went there again this morning from 7:30 only to be told they have to wait in a queue again. The ticket that they go means nothing. I fully understand that the lock-down caused a huge back-log, but it's like the staff at the municipal offices just care about the people waiting in the queues. they still take their lunch and tea-breaks and make the people wait. The person in charge talks with disrespect to the people waiting in the line. It seems like the more people complain, the ruder he gets. I think this is absolutely ridiculous and super frustrating. Most of those people already don't have money and have to travel back and forth, spending entire days, only to be told that can't be assisted. I'm sure there are better ways of managing this process. I tried calling the mayor's office to find out what can be done to speed up the service there or who I can complain to. It's been an hour now (12pm) and I still haven't heard back from anyone. This City promises to work for its people, but at the moment its not doing anything for anybody at all.