Pathetic and unprofessional service!!!!!!

We are urged to play our part in saving water yet The City of Cape Town couldn’t care less, we have had nothing but an unprofessional, lazy approach to our complaint!!!! I’m sure if you check the reference number, ********** 306 you will see this matter was escalated 5 times!!! Pathetic service City of Cape Town, you need to do your part to!!!

Please see timeline of our complaint below:

29 Jan 2018 Fault was logged, an sms was received to say request ********** 009 for leak at Water Meter/ Stop**** has been lodged.( Kindly view attached)

30 Jan 2018 We called in to advise of the fault again; as there was no response, we sent an email, with pictures to show there was a serious leak. (Kindly view attached for images). We also contacted City of Cape Town on Whatsapp.

2 Feb 2018 We called in as the fault was still not attended to, and was advised the matter would be escalated.

5 Feb 2018 We called in yet again, we were advised someone would be out and we were told to have patience.

6 Feb 2018 We called in and were told we would have to wait; someone would be out within 48 hours.

19 Feb 2018 We made contact via Whatsapp number, we were advised the fault was addressed and there was no leak????! We confirmed that no one had been out to inspect, and after getting upset, the fault was logged again, finally someone came out and they advised that this was the first time they received the fault ********** 306 and realised it’s a HUGE Municipal problem.

22 Feb 2018 Been without water for 3 days, we made contact 3 times, the matter was escalated as an emergency!!!!

02 March 2018 Plumber has confirmed there is still a water leak and still needs to be fixed by the Municipality