OUR HUMAN RIGHT TO WATER HAS BEEN VIOLATED BY ******** WATER DISCONNECTION AFTER INSTALLATION OF NEW WATER METER DEVICE

We have been unconstitutionally treated with the utmost disdain and disrespect for having comp**** with ALL the City's Laws and requirements. Allow me to describe our recent experience. 1. We have done all that is possible to save water short of actually not using water at all. 2. Our account is fully paid up - No arrears are outstanding 3. There are 8 occupants on the property including elderly and school children. 4. October - We received a warning letter wrt Excessive Water consumption. 5. We called in LEAK TECH to check for any leakages - None were found 6. We wrote to Mr Achmat Ebrahim City Manager via e-mail as required in his letter. We mentioned the number of occupants and detailed All the remedies we had diligently instituted to save water and enclosed the Leak Report 6. We received an automated response advising how to calculate water consumption. No other response was forthcoming 7. No statement was delivered for November 2017. 8. On Thursday 7 December 2017 after we had all retired for the night, council workers installed the new water meter which is outside the gate 9. Friday 8 December 2017 we visited Sout Peninsula Municipality Offices. Spoke to Mr Mazinyo 10. He gave us a copy of the November Statement and told us that it's the Post Office problem that we did not get the statement. 11. He also said that the e-mail was not responded to because there was no one to take personal responsibility for it. 12. He gave us a set of documents to complete and submit after having it certified by the SAP. 13. These documents can only be submitted on Monday which is the first working day for Civil Servants (sic) 14. TODAY SATURDAY 9 December 2017 - NO WATER WAS ALLOCATED TO THIS PROPERTY SINCE EARLY THIS MORNING. 15. On our return from the mall we were informed that there was no water. I called the number ********** 089 and spoke to a Mr Ridwaan who informed me that there was a burst Mains in Morton Road Plumstead and the whole area was affected. He assured me that Mr Daniels was in charge of the work force in Morton Road. By 6 pm there was still no water. I called again after 6pm and chatted with Olivia. She logged that call and gave me a Reference number. 16. I told her about Ridwaans log and she said that the call was logged as URGENT and that council workers will attend to the matter in the course of the day. She also said that they work until 10pm at night. 17. I spoke to neighbour and was advised to call the number again and this time I chatted to Peggy Sago who told me that my call was ONLY logged in at 6:45 pm and that there is a 24 to 48 hour turn around time. When I informed her of Mr Ridwaan she said there is no Ridwaan at that number and the Morton Road matter is still ongoing but not affecting our area. 18. When asked to speak to a Manager of the Call Center she told me Mr Damons can only be contacted on Monday during working hours and there was no emergency number to contact him. 19. It is 09:54 pm and WE ARE STILL WITHOUT WATER.