Online Vehicle Licence Registration

I app**** and paid for my car licence disc renewal on 14 May 2015 via the City of Cape Town's online renewal site. I had made a slight error on my current delivery address, and promptly got hold of the municipality. Thereafter Juanita Daniels responded that I needed to complete the NCP form, send a copy of my ID and proof of address. I had done all this and Juanita responded that my query was being dealt with. Today, 29 May, I was informed that my disc was sent to my old address because the new address had not been registered on the system. I contacted the individuals staying at the old address, and was informed there was no delivery for me. After countless emails to Juanita and a phone call to the municipality - Juanita is simply not available to assist me. The casual lack of concern displayed by the members of the municipality is to say the least, distressing.