Old Age Pension, Sassa

Sassa queues at the Long Street branch. On the 3 July my husband didn't get his Sassa. He went the following day to enquire about it. The help desk person said he is being reviewed and that he must come back the Monday. Ok fine thats ok and it must be done. Early Monday morning we took him to Strand Street branch. We got there at 5 o clock and there was already 10 people in the queue. To make a long story short, he only went inside about 13-30. Is this acceptable for pensioners to queue for 8 hours before they get help. What's really pathetic is, when he finally gets to the help desk at past 2, they gave him a letter stating what he must bring and come back on Thursday. Seriously, waiting for 8 hours just to get a piece of paper. He had all the documents they required on him. So why couldn't they just help him at that moment. Sjoe talking about abuse...I wonder where's the human rights people. Totally unacceptable