Ocean View Housing Office (Carnia Road)/City of Cape Town Municipality

I hope that someone could help us by this review. I live in Ocean View in a municipality flat for years. Through the years we have maintained our flat out of our own pockets and did not complain about it. We as a family decided enough is enough. We have laid complaints and concerns at our housing office, numerous times and yet no reply. Our neighbour above us had water problems in their bathroom which lead to the water leaking through to our side. It left a hole in our sealing and now waste water is dripping everytime. Its a new year and yet.. Nothing!!! We had our own taps, the council installed new taps and now we sitting with problems. They tiled around our bath.. Incomplete. Our rent is close to R1000pm and no maintenance are being done to our flat. Window frames are breaking, walls are cracked and yet no one came out to check. So here's my question: Why are we paying so much rent and no maintenance? When they do send people out, the work always ends incomplete and on top of it, our property gets damaged and we still have to fix it out of our pockets. There are so many unemployed people that could get the jobs done or sort out your sloppy employees especially the ones at our housing officers.