Non Collection

So, mere days after I was on here complimenting the City for following up on non collection of refuse, I am again having to make calls to the City to find out why my refuse has not been collected. Monday is collection day here. It is Thursday now. And it seems that only my bin was not collected. It was not overfilled. It does not have any odd stuff in it. Why was it not collected? Please follow up using this ref number - ***. Why should I pay for a service that the City is not providing? A service whose fee has gone up again this year?