No Water!!! What pathetic service!

I requested a replacement water meter almost a year ago (which i regret), and since then we've had endless disruptions in water supply. I've sent through complaints via every channel imaginable for the last year, and i spent countless hours on the phone reporting water outages, with today being the most recent. The only thing i didn't try was to hand deliver a written complaint to the Mayor's office, and drag every lazy person to the property to experience this first hand. All that happens is that i get another reference number. The only time there is water daily is between 10:30 and 16:30. The water is off now as we speak. The service level and urgency from the City has really been appalling and ridiculous. No one wants to own the issue, everyone just passing the buck. If a service provider (i.e. Ikapa) is not delivering, fire them. The last resort was to lodge a complaint with the Ombudsman, and I was really hoping to get a better response from them. Today after 3 months i received an email from the Ombudsman's office - But all they've done is to send me to another department. We've gone through hell to try and resolve this (and still do), and this was their best effort? The latest ref number is ********** 026. Where do i go to next, court?

A truly disgusted client/citizen. Craig