No Water Supply

Good day,

We have logged a request with the City of Cape Town about the water issue..last week already. We did not have water for almost 3 weeks now...I know there is service level agreement but they took way too long to assist.

Then Call centre requested that we send the picture of the meter...the Plumbers/Depot guys went there to check and they stated there was nothing wrong..but still people do not have water up until today.

I have even sent an email to their OMBUDS, they requested my ID but still there is no water...available.. we have also done numerous calls..to the City.

We are not happy with the service

Herewith is the call that was logged..

Good day, I have logged a call on Wednesday 8th Feb 2023 that there is no water , and the people have not water for more than 8 days. Only today that the City have sent the Plumbers/ Maintenance guys to check what was the issue after I have stated that I will escalate with complaints. The call Centre requested that I need to take a picture of the meter...i did that and posted it on whatsaap messages. To cut the story short , maintenance people went there, they have diagnose the meter...it is not leaking. We did not log a call for water leakage. The call that was logged is that there is no water, so there is a miscommunication between the office staff and the maintenance people/ Plumbers Address : 10 Leretholi Street, Langa, 7455 Brass Meter no: 141490 Please assist on this matter as it is quite urgent , people are out of water more than 2 weeks now. Looking forward to hear from you. Regards Mpumi Tsolekile ***