No water on property

Good day No water on property since Monday 15 Jan 2024. *** Service request *** - 18 Jan 2024 10:24 Service request *** - 19 Jan 2024 10:27 We went to the off in Mitchells plain Promenade as well yo complain.They say we must just wait We still without water since 15 Jan 2024 and today is the 22 Jan 2024 still on water we have small children in the house Account number ***