No water for days and no help from the municipality

Sunday morning 16th February, before church we woke up and realize we had no water in our taps. The new digital water meter was installed a few months ago and we had experienced minor issues but this time it is different. Once we realized we had no water we immediately had a look at the water meter reader and it was completely off. My husband called the customercare line of the municipality and they logged the call giving us a reference number ***. They told us it might take up to 48hours before someone will come out to assess the problem. Today is the 19th of February, the 4th day without water. After calling to follow up and going in to the office in parow, it seems like everyone was trained to say the same thing . 48hours has long passed. We are a family of 7 which includes a 4 year old and 2 sick elderly. Our health is at risk at this stage. Don't they realize how important it is to have water. I guess not but in your daily lives you are preached about health. Can anybody help me reach this message out to the right persons.