No water for almost a week

I would like to know what does one have to do in order to be assisted by City of Cape Town regarding a water issue.

It have been almost two weeks without water and I have called City numerous times I even lost count, and it seems this issue will never be resolved.

Does City look at who you are, what do you have and where you stay in order to attend to someone’s issue/problem?

I seriously don’t know what else to do or who to call in order to be assisted.