No Water for a week and no assistance from Municipality

Worst service ever. We've been without water for 7 days. We call in daily just to be told they have escalated again. Managers and Team Leaders not available to assist. The electric water pump has been replaced twice already yet it's faulty again. Tried to call the ombudsman as well and they don't answer any calls. This service is shocking and to keep people from basic needs like water is shocking.