No water for a hole week

I am deeply disappointed in city of Capetown I reside in retreat Monday morning in the 26th November 2018 at 5@m I woke up to no water in my tap I had to go to work late every day because of no water and this has been going on hole week water has been off I called every day ,none of the agents send a reference or give their name or can tell me what's really happening ,I have checked my water meter and it works ,I have had 3 water metres replaced and still I have no water but in black and rural areas there is water it's redicilous I have given the every city of Cape town agent I have spoken my name,home number and cell no but yet no references had been sent or no notification, every day 5am water if turned off whole day if this does not get solved I will call every day and complain until someone does something my cell number is ********** 276.