No water after water meter installation

The CoCT removed our fully functioning water meter on Monday 21 June and replaced it with a new water meter. The reason given was that it was old. As soon as they replaced it we no longer have a water supply to our property. They never even checked if everything was working after the installation, they just left. We logged a call with the Service Centre the same day to report the problem. We still have no water 4 days later. We are told WMD, whom the CoCT contracted to install the meter and have to come out but they cannot say when WMD will respond. WMD has yet to arrive to resolve the matter. There is absolutely no sense of urgency from the CoCT or WMD to resolve this matter. Has anyone experienced the same issue where the water meter was replaced and you have no water after the installation? - municipal bill is up to date and water usage is within limit.