No Water

My water and my neighbours water went off on the 9th April 2024, on the 10th of April 2024 the City of Cape Town sent out someone to change the water meter at this point the guy realized that there was no water flow from the mains for both properties, he then advised that he will escalate it to the DEPO, now mind you no one has till today came out to fix it even after having to call daily, going to the offices, speaking to the ward councillor and escalating it to the mayor's office. It's the 25th of April today and we still don't have water. This is really inhuman as by law you not suppose to go without water for more than 7 days a year. No one is able to give me a proper answer as to why the issue has not been fixed. Really very disappointing and to top it all off I have elderly neighbors