No water 10hrs

Delft area without water since this morning i tweeted them almost 30 mins ago and apparently a burst pipe ... now im no rocket scientist but a burst pipe since this morning 10am and still not sorted? Its 9pm now and still NO water and no explanation besides that ... seems like council doesnt care about certain areas ... why is it only delft area ... on tne 6th feb we had no water for 6hrs and again today!!! Is water shedding strictly in Delft and nowhere else? What does council take us for? Or is our water been used for other areas?