No service delivery from COCT

My water meter was ****** in the early hours of 19 February 2022. I reported it that very same morning. Since then I have made numeous calls to the COCT callcentre. Everyone promised they would escalate it, the team of workmen would come out and fix and replace my water meter. Nobody has come. The water is flowing out of that drain all the time, flooding the pavement. The pedestrians have to walk in the road. I am worried that my water bill will be sky high! My reference number is: ***/ for OSL follow up with Regional Manager. A female called, gave her first name and asked if anybody has come out to fix the water leakage and meter. I rep**** that nobody has been here. She said, 'Ok i will escalate the matter and get back to you'..couple of seconds and she was gone. Never heard from her again but she set the OSL as 'closed'. This is totally pathetic service and unacceptable. I pay my account promptly each month. Rates and water. If i should not pay it, I am sure they will send someone immediately to switch off my water! My service request reference is: *** and also ***.