No service and feedback. Lack of customer service

Logged a fault on the 4 April, till today I've had not feedback with anyone calling me re a water fault. We get less than 30 liters of water a day and I've been calling the Water and Sanitation Department every single day more than once a day to follow up yet no one gives a damn. I've received a reference number ********** 132 which has not even been attended to. Cannot take a proper bath, cannot cook, cannot do washing, do not have enough drinking water and the lists goes on and on.