No regard for tax payers

I have been without water for the last three days. I phoned the city of Cape Town customer number for the last 3 days 3 times a day without any luck. The first time I called, they told me that the maximum turnaround time is 48h. It has been 48h already no one contacted me. I phoned again after the 48h. They told me that they will escalate my request again and that I have to wait 48h again. This is unacceptable as I have children that have to bath I have to prepare food ect. The city of Cape Town is only interested in our money without delivering on our basic essential needs. This is disgusting service. In addition, the worst part is there is no authority that I can lodge a complaint with except the city ombudsman witch will take up to 3 months. Some government workers just don’t care about the normal people as they have a attitude that their salary is guaranteed doesn’t matter how bad they treat normal Tax payers