No power faulty (city of cape town)

Hi Our council court(Grace Court,heideveld) has been experiencing a no power faulty and we been trying to get help from Bloemhof electricity Toc(city of cape town) ever since 10 May 2021. We been sending emails, calling Bloemhof Electricity Toc and keep getting the same respond . They send people out which just switch back on the electricity after they leave we sit again with the same problem, electricity tripping. We told them the main box starting to spark but nothing happend .Can someone refer us to people who will actually come sort out this problem ?