No Power due to fixing the burst pipe

We had a burst pipe in our street so I logged a call for the municipality to fix it as it is water being wasted. They came indeed to fix it and in the process they hit the electricity wires with the digger truck machine and my house and the next door were out of power since yesterday bare in mind the old lady next door is Diabetic and has her medication kept in the fridge I logged a Services request again this morning with City of Cape town informing them about the situation bit the request is closed without being attended to. The street is Montsho Mokgabudi Street Mandela Park Khayelitsha