No electricity

I bought a property in Blouberg Rise, I requested for pre-paid electricity, paid for it. I now 1st need to re-open an account, been waiting fir 3 weeks, still no feedback received and still no power. Not replying to email's or not answering any of our calls. This is a big concern, I can not life in the house with no power as I am working from home. Cannot cooker buy any food. I now need to pay my bond and rent a place.